Heidi AI Scribe
The practice is using a tool called Heidi AI Scribe to help us to write up our clinical notes.
This processes our consultations (either while we are talking or using the recording that our telephone system makes) and quickly generates a detailed and accurate write up which we check and then use to form the basis of our consultation notes.
The computer assistance makes this both faster and more thorough than we can manage by hand, and also allows us to concentrate better on the conversation we are having without having to keep notes simultaneously which we find is a huge benefit.
To allay concerns about data security, the system is accredited for use in the NHS, is compliant with GDPR and ISO 27001:2022, no recordings are made or stored by Heidi, and there is no link with our clinical notes so there is no risk of data loss of information that is in your medical record. You can find more detail here :
Heidi AI Compliance and Data Privacy
If you nevertheless wish us not to make use of this technology in your consultation you just have to let us know and we will, of course, respect your request.
We do not use any AI tools to suggest or make diagnoses or management plans. Such technology might become a normal part of clinical practise in the future, but (like self-driving cars) it is not, in our opinion, nearly mature enough for integration into our day-to-day practise at this time.